September 2010 - (Free Research) This paper explains how the SAP CRM application equips your sales professionals with the tools and information they need to plan, execute, and analyze sales operations throughout the sales cycle. Continue reading to learn how to maximize profitability, improve performance, and deliver customer value with SAP CRM.
October 2009 - (Free Research) Law firms have had to develop new strategies to compete and win in a legal market that contains greater uncertainty than any that has come before it. This paper will briefly outline strategies for success in the evolving legal marketplace.
November 2012 - (Free Research) This report from The Open Group introduces QLM, explains why it is necessary and how its development and acceptance will be assured.
October 2008 - (Free Research) B2B integration technology, offers powerful and complementary tools and services for seamless business integration and meeting the challenges of global collaboration.
May 2011 - (Free Research) When a content management team is no longer enough to successfully attract and retain customers, what does the future hold for content management? How does context fit into the picture?
May 2008 - (Free Research) This guide focuses on the challenges of managing information in the new account opening process, will explain why the enrollment process can be problematic and discuss the opportunities enrollment presents to create a loyal customer.
January 2011 - (Free Research) Alpha ImageWorks 9000 centralizes patient records into a single, secure repository, providing easy access, accelerated processing time and billing, and significant time saving in reviewing patient records.
April 2011 - (Free Research) Healthcare and pharmaceutical organizations are more sophisticated than ever before; but with that sophistication, they also face new challenges.
Business Service Management (BSM) solutions can effectively be defined as the fusion of IT and business needs, Successfully employed, they will empower IT with the necessary tools to increase overall business value.
December 2010 - (Free Research) Check out this e-guide for a chart that outlines the proposed criteria for Stage 1 of demonstrating meaningful use of EHR. Eligible hospitals and doctors who want to qualify for payment incentives through the health IT provisions of the ARRA must meet these criteria.
August 2008 - (Free Research) With the introduction of Web 2.0 technologies into your enterprise, you can greatly increase the value of your company's most important assets. Leading companies are harnessing Web 2.0 technologies and applying them to build their next-generation workplaces.
May 2008 - (Free Research) This white paper is for hospital decision-makers and those who are evaluating patient flow and capacity management technologies. It examines the challenges healthcare organizations are facing in managing patient throughput and capacity.
February 2008 - (Free Research) Quickly locating the necessary patient records among millions of paper documents in a 200-square-foot storage room was difficult and time consuming for Tyler Memorial Hospital staff. Learn how they tackle their document challenges now.
May 2009 - (Free Research) Methods for capturing customer attention and loyalty may have changed over the years, but the basic DNA of business has not - a focus on establishing new customer relationships and retaining existing ones. This paper provides both a business & technology insight into the credit card customer service workflow.
March 2011 - (Free Research) Companies are scrambling to implement CRM systems, but they might not be getting what they bargained for if they're not careful. Up to 80% are reporting they're not getting what they were promised. Read this paper and learn how to avoid pitfalls, develop a strategy for your CRM system, and much more.
September 2011 - (Free Research) Staples set the bar for the office superstore when it first opened its doors in 1986. It now has the second-largest Internet retail revenue in the world with $10.2 billion in 2010 sales, 43% of the company's total revenue. This paper details how Staples delivered a much more personalized shopping experience to its online customers.
April 2013 - (Free Research) View this white paper to learn how one company strengthened analytics by developing a focus on customised healthcare. It linked to relevant operational systems, how to optimise information flow and how to support the overall strategic control of the hospital at just the touch of a button.
April 2012 - (Free Research) Packed with graphs and diagrams, the report is essential reading for any organisation working with, or thinking of working with Capita.
October 2011 - (Free Research) In this brief case study, discover eSignature's method of capturing electronic signatures at appropriate points in the work flows, storing relevant information, and enabling an audit trail to be retrieved for each applicable asset.
May 2013 - (Free Research) In this week's Computer Weekly: Amazon and Microsoft earn $5bn in public cloud revenue – we ask if public cloud is now ready for the mainstream. Banks face huge challenges replacing legacy IT – but is the short-term nature of CIOs hindering progress? And we look at how user experience can deliver return on investment for IT. Read the issue now.
May 2011 - (Free Research) Now that smart phones are being used by professionals in fields ranging from field service to customer care, evaluating and selecting the optimal device has become more challenging. Read this white paper for an in-depth look at which smart phone features make work easier and why ruggedness is a requirement.
December 2008 - (Free Research) Data Domain deduplication storage offers a powerful data protection solution by reducing redundant data across backups and providing a cost-effective replication option for simpler disaster recovery. This paper looks into some of the options and strategies for developing a data protection plan for your Microsoft SharePoint environment.
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