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Overview: Microsoft products include operating systems for personal computers, server applications for client/server environments, business and consumer productivity applications, and interactive media programs, and Internet platform and development tools.
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Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations by Microsoft
April 14, 2008 - The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0.
Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage by Microsoft
April 15, 2008 - After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics™ CRM Online.
CRM Solution’s Superior Workflows, Multi-Tenancy Create Stronger Customer Service by Microsoft
April 21, 2008 - Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . .
Firm Boosts Collaboration, Responsiveness to Customers with Unified Communications by Microsoft
August 22, 2008 - This case study examines the benefits BSA LifeStructures was able to gain by deploying a communications solution using Microsoft Office Communications Server 2007, Exchange Server 2007with Unified Messaging, and LifeCam webcams.
High-End Real Estate Company JBMRA Puts Mobile Brokers in Prime Position to Increase Sales—with Microsoft Dynamics CRM Live by Microsoft
September 10, 2009 - Microsoft Dynamics CRM Live eliminated the risk of losing decentralized customer data. The firm's information is protected on Microsoft hosted servers that utilize reliable data backup processes and technologies. The application allows mobile users to access and input data on the move, something that brokers could not do previously.
Managing the Dynamic Desktop with System Center Solutions by Microsoft
September 08, 2009 - System Center desktop solutions help IT to reconcile competing demands of security with resource availability by streamlining the connection of any authorized user to any application, regardless of their location or connectivity, through a unified system that provides both secure access and the consistent, optimized performance your users expect.
Microsoft Dynamics CRM Online Case Study: Data Reduction Systems by Microsoft
September 09, 2009 - Learn why Data Reduction Systems, an information and data retention service provider switched Microsoft Dynamics CRM from salesforce.com to improve all areas of customer management.
Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM by Microsoft
September 09, 2009 - Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers.
NBA Basketball Team Scores with Sales Force Automation Tool by Microsoft
April 11, 2008 - Read how a Microsoft Dynamics solution helped a NBA Basketball team gain benefits such as system connectivity, sales force automation, and enhanced productivity.
Real Estate Firm Adopts Microsoft Dynamics CRM Online to Drive Up-Sell Opportunities by Microsoft
April 18, 2008 - Microsoft Dynamics CRM Online delivered the reliable solution Norris needed to safeguard, analyze, and share customer data with employees. His team can now use that data to much more effectively sell and up-sell his firm's products and services.
Switching from Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model by Microsoft
July 22, 2008 - Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices.
Teachers Association Turns to Centralized Data Repository to Improve Member Service by Microsoft
April 16, 2008 - The California Teachers Association (CTA) relies on a complex and highly integrated IT environment to capture and manipulate data. CTA wanted to add a customer relationship management solution to better support its members. After exploring several alternatives, CTA chose to deploy Microsoft Dynamics™ CRM.
Transforming Customer Service into a Strategic Asset by Microsoft
February 06, 2008 - View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.
Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional by Microsoft
June 28, 2007 - This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). There are many different solutions available to encrypt data on disk.
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